You may return most new, unopened items within 30 days of delivery for a full refund. We only compensate return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship anywhere domestic within the U.S. and do not offer shipping to international destinations at this time. We offer Free Shipping throughout our site to keep things easy. There might be some odd shaped or extra-heavy items that will have a handling fee attached to them, but will be noted during checkout.
One of the ways we are able to offer such competitive prices on our products is to be creative with our overhead. We don't keep an in-stock inventory of everything we offer on our site as we're a very small family-run home office business, so most every item we offer is drop-shipped directly from the manufacturer or distributor. This allows us to keep a low inventory and not require a warehouse full of product and an in-house shipping department, which in turn allows us to keep our prices low by relying on a network of distributors to fulfill our common name-brand product orders. Less overhead = passing along the savings to the customers. Makes more sense to us, and surely you like lower prices!
For shipping carriers, we will always use the option that will cost us the least as we offer Free Shipping. This is mostly UPS or FedEx Ground, but sometimes USPS Priority Mail.